Customer Success Manager, Large & Enterprise

Company: ParentSquare Inc.
Location: Santa Barbara
Posted on: November 6, 2024

Job Description:

Customer Success ManagerRemote --- Full-TimeWho we areParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement forallstudents. ParentSquare and RemindHub, our flagship products, serve over 18 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives ofallstudents. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.Who We're Looking forWe are currently seeking a customer-centric, energetic and detailed oriented Customer Success Manager to join our team. In this role, you'll work with our Large/Enterprise clients and be responsible for cultivating and maintaining strong relationships with your customers that ensures high levels of satisfaction, usage, and recognition of ROI. You'll work on maintaining strong retention and renewal rates as well as looking for growth opportunities for each customer. As a CSM, you'll work closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our customer lifecycle is a seamless and delightful one.Most importantly, you share in our passion for improving the lives of students through communication.This role will include:

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts
• Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
• Support customer's launch through data integration and system configuration in partnership with implementation team
• Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
• Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed
• Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude
• Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
• Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experienceOur ideal candidate will have the following:
  • 2+ years of relevant Customer Success Manager or Account Manager, with specific focus on Large or Enterprise accounts within a SaaS or software company environment
  • 2+ years of K12 EdTech experience working with large district implementations
  • Experience with school communication tools, integration tools and/or SIS a plus
  • Excellent communication skill and attention to detail
  • Project management and ability to prioritize tasks in a fast moving dynamic environmentThe perks of working for us are great!You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide
    • Employer-paid health insurance (including dependent coverage)
    • Employer-match 401K retirement savings program starting from day 1 of employment
    • Stock options
    • Health + wellness reimbursements
    • Generous PTO (120 hours in your first year, then milestone increases every year)
    • 15 paid holidays, including your birthday and time off between Christmas and New YearAs a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.This role will have a salary between $65,000 and $85,000, DOE.
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Keywords: ParentSquare Inc., Santa Barbara , Customer Success Manager, Large & Enterprise, Executive , Santa Barbara, California