Senior Manager, Customer Onboarding

Company: VirtualVocations
Location: Norwalk
Posted on: April 5, 2025

Job Description:

A company is looking for a Senior Manager, Customer Onboarding to lead the implementation and integration of solutions for B2B customers.
Key Responsibilities

Lead and mentor Onboarding and Solutions Engineering Managers to cultivate a high-performance culture
Develop and implement strategies to optimize the onboarding experience and improve customer satisfaction
Ensure timely delivery of integration projects while managing technical challenges and aligning solutions with customer needs

Required Qualifications

Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience)
5+ years of experience in technical onboarding, integrations, or project management within B2B SaaS environments, including 2 years in a leadership role
Strong technical background with experience in integration tools and technologies (e.g., APIs, data exchange protocols)
Proven experience in revamping onboarding processes with a focus on automation and efficiency improvements
Strong organizational and project management skills, with experience managing complex technical projects

Keywords: VirtualVocations, Santa Barbara , Senior Manager, Customer Onboarding, Executive , Norwalk, California