System Engineer

Location: Taft
Posted on: November 4, 2024

Job Description:

System Engineer

The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer¿s software systems, along with coordinating complex projects.

Essential Duties and Responsibilities

¿ IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware

¿ Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

¿ Engineer and implement system solutions for customers using technologies that meet their needs

¿ Implement and support disaster recovery solutions

¿ Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

¿ Remote access solution implementation and support: VPN, Terminal Services, and Citrix

¿ System documentation and consulting services to include system reviews and recommendations

¿ Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities

¿ Improve customer service, perception, and satisfaction

¿ Ability to work in a team and communicate effectively

¿ Escalate service or project issues that cannot be completed within agreed service levels

¿ Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

A ¿New¿ Technology Experience

¿ Develop in-depth knowledge of the service catalog and how it relates to customer¿s needs

¿ Document internal processes and procedures related to duties and responsibilities

¿ Responsible for entering time and expenses in our CRM as it occurs

¿ Understand processes in our CRM by completing assigned training materials and blueprints on the CRM University

¿ Work through project tickets and phases in our CRM as assigned by a Project Manager

¿ Enter all work as service or project tickets into our CRM

¿ Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

¿ Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

¿ Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

¿ Diagnosis skills of technical issues

¿ Ability to multi-task and adapt to changes quickly

¿ Technical awareness: ability to match resources to technical issues appropriately

¿ Service awareness of all organization¿s key IT services for which support is being provided

¿ Understanding of support tools, techniques, and how technology is used to provide IT services

¿ Typing skills to ensure quick and accurate entry of service request details

Keywords: , Santa Barbara , System Engineer, IT / Software / Systems , Taft, California