Senior Client Intake Specialist - Immigration/Criminal Defense Los Angeles, CA
Company: Tbwa Chiat/Day Inc
Location: Los Angeles
Posted on: October 21, 2024
Job Description:
Senior Client Intake Specialist - Immigration/Criminal
DefenseOur Los Angeles office is looking to hire an experienced
Senior Client Intake Specialist with strong sales experience and a
desire to grow within the legal industry. The Intake Specialist
will be the point of contact with prospective clients, will screen
leads, and will be responsible for obtaining case details that will
allow the firm to determine if a case should be retained. This
position must be staffed by an individual who is business
development oriented, and works well with people. We ask that you
have a strong Immigration or Criminal Defense background and
possess the ability to screen potential client calls. You will
ensure operational excellence and handle a large volume of incoming
client calls. The ideal candidate will be able to work some
weekends and be able to commute to our Los Angeles office as is
required for this role.Responsibilities:
- Screen telephone calls before scheduling an attorney-client
consultation
- Persistently monitor all potential new client inquiries (email,
internet, phone and referrals)
- Immediately contact every potential client and establish
relationship with client
- Update logs and reporting systems to reflect status of all
potential new clients
- Conduct potential new client interviews with genuine empathy
and compassion
- Schedule appointments for potential clients
- Take accurate notes during the attorney-client initial
consultation
- Collaborate with our attorneys to complete the initial
consultation process
- Assist attorneys with administrative tasks related to opening
new cases and maintaining databases
- Follow instructions from the supervising attorney and perform
accordingly
- Write emails, transcribe notes, research legal documents, fax,
copy, and create spreadsheets (can maintain complex
spreadsheets)Qualifications:
- Bilingual (English/Spanish) with full proficiency
REQUIRED.
- Minimum 3 years of sales experience required, customer service
experience a major plus
- Strong background with performance-based metrics
- Case Management software experience is a major plus
- Resourceful and motivated to solve issues as they arise
- Proven track record to meet goals and deadlines
- Must be able to work weekends
- Immigration and Criminal Defense experience is strongly
preferred.Pay Range: $65,000 - $75,000Pay range is subject to
change based on experience on a case-by-case basis.Here at the
Matian Firm, we offer medical, dental, and vision insurance. We
have a great compensation package including a 401(k) plan. Some
perks include catered lunches, complimentary parking, paid time
off, and more! Come be a part of our growing firm and its
opportunities for your career development. You will learn and
develop alongside a team of professionals who aim to excel in the
legal industry. Apply now!The Matian Firm, APC is an equal
employment opportunity employer, and we welcome everyone regardless
of their race, color, religion, sex, national origin, age,
disability, veteran status or genetics. We are dedicated to
providing an inclusive, open, and diverse work environment.
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Keywords: Tbwa Chiat/Day Inc, Santa Barbara , Senior Client Intake Specialist - Immigration/Criminal Defense Los Angeles, CA, Other , Los Angeles, California
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