UX Content Designer Los Angeles, CA
Company: Tbwa Chiat/Day Inc
Location: Los Angeles
Posted on: October 22, 2024
Job Description:
Passes is a leading platform dedicated to empowering creators
and fostering meaningful connections with their audiences. We are
committed to providing innovative solutions that help creators grow
and thrive in the digital landscape. Join us and be a part of a
team that is shaping the future of the creator economy.Position
Overview:As a UX Writer and Content Designer at Passes, you will
play a pivotal role in crafting clear, user-centered content while
ensuring accessibility, inclusivity, and seamless user experiences
across the platform. You will contribute to the design and
improvement of product interfaces, content models, and ensure that
all in-product language aligns with our brand voice and strategy.
Your work will focus on various elements, from onboarding flows to
error messages, notifications, and product naming, and you will be
responsible for all UX copywriting, including help and support
content, help desk tickets, and writing across the platform.Key
Responsibilities:
- Accessibility Planning and Improvements: Ensure all content is
accessible and inclusive, meeting accessibility standards and
providing a seamless experience for all users, including those with
disabilities.
- Content Auditing and Governance: Conduct audits and establish
governance for content consistency, accuracy, and alignment with
Passes' voice and tone across all user touchpoints.
- Content Modeling and Testing: Structure and model content for
scalability across the platform. Conduct regular content testing to
improve user interaction and understanding.
- Conversion Flows: Design compelling and clear content for key
conversion points such as sign-ups, trials, purchases, and other
transaction flows.
- Ecosystem Mapping: Help map out content ecosystems,
understanding how different content types interact within Passes
and how users engage with the product across various
touchpoints.
- Forms, Empty States, and Error Messages: Write clear, concise,
and user-friendly form instructions, error messages, and empty
state content to guide users effectively.
- Inclusive Language and Experiences: Ensure all content reflects
inclusive language and supports diverse user groups.
- Information Architecture & Navigation: Collaborate on
structuring information architecture and navigation systems to
improve discoverability and usability for users.
- Localization & Internationalization: Ensure all content is
optimized for international users by partnering with the
localization team.
- Notifications, Tooltips, and Alerts: Write helpful,
non-intrusive content for notifications, tooltips, banners, and
alerts that guide users without overwhelming them.
- Onboarding: Create onboarding content that helps users get
started with Passes effortlessly, ensuring a smooth transition into
the platform.
- Product or Feature Naming: Collaborate with cross-functional
teams to establish product or feature names that align with brand
strategy and user expectations.
- Voice & Tone Guidelines: Develop and maintain voice and tone
guidelines to ensure consistency across all communications on the
platform.
- Search and Filters: Ensure search and filtering content helps
users find what they need easily and quickly.
- Style Guides & Terminology: Contribute to and maintain style
guides, ensuring consistent terminology and voice across all user
interfaces and marketing content.Qualifications:
- 5+ years of experience in UX writing or content design.
- Strong portfolio showcasing work in information architecture,
content modeling, and design systems.
- Experience simplifying complex information and presenting it in
user-friendly formats.
- Experience working with accessibility standards and inclusive
design practices.
- Familiarity with tools for managing and updating content at
scale.
- Experience working cross-functionally with designers,
engineers, and product managers.*Passes is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees.Apply for this job
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Keywords: Tbwa Chiat/Day Inc, Santa Barbara , UX Content Designer Los Angeles, CA, Other , Los Angeles, California
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