SantaBarbaraRecruiter Since 2001
the smart solution for Santa Barbara jobs

Support Analyst (PV)

Company: Canvas Construction
Location: Los Angeles
Posted on: November 13, 2024

Job Description:

The RoleCanvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.Key Duties & Responsibilities:

  • Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel.
  • Endpoint device creation, testing, and deployment.
  • Work to ensure proper SLA response times and security standards, escalating as needed.
  • Create and maintain knowledgebase articles on solutions, processes, and workflow.
  • Assist in preparing and enforcing logging and reporting procedures for end-user computing operations.
  • Assist with inventory and provide oversight to management.
  • Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates.
  • Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues.
  • Be able to lift and transport computers and devices for setup and shipping.
  • Off-hours and emergency support as needed.Qualifications:
    • At least two years of experience in a comparable position.
    • Strong communication skills, written and verbal, providing reliable support for associates.
    • Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe.
    • AV, Videoconference systems, and presentation support a plus.
    • Understanding cloud computing services, including Microsoft, Google, and AWS.$70,000 - $70,000 a year
      #J-18808-Ljbffr

Keywords: Canvas Construction, Santa Barbara , Support Analyst (PV), Professions , Los Angeles, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Barbara RSS job feeds