Front Desk Agent
Company: Marriott International, Inc
Location: Santa Barbara
Posted on: September 13, 2024
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Job Description:
Job Number 24160214
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister
Avenue, Santa Barbara, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Process all check-outs including resolving any
late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate
parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed. Supply guests with directions and
information regarding property and local areas of interest. Run
daily reports (number of arrivals, departures), identify any
special requests, and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash
guests' personal checks and traveler's checks. Count bank at the
beginning and end of shift. Balance and drop receipts according to
Accounting specifications. - Follow all company safety and security
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. - PREFERRED QUALIFICATIONS Education:
- - - - - - - - - - - - - - - -High school diploma or G.E.D.
equivalent. Related Work Experience: - - - No related work
experience. Supervisory Experience: - - - - -No supervisory
experience. License or Certification: - - - - -None - The pay range
for this position is $27.00 to $27.00 per hour and offers health
care benefits, flexible spending accounts, 401(k) plan, earned paid
time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. -Benefits may be subject
to generally applicable eligibility, waiting period, contribution,
and other requirements and conditions. - -Marriott International is
an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. Attracting the world's top hospitality professionals who
curate lifelong memories, we believe that everyone succeeds when
they are empowered to be creative, thoughtful and compassionate. -
Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the
care and comfort of our guests. - Your role will be to ensure that
the "Gold Standards" of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation
of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our
culture drives success by which The Ritz Carlton has earned the
reputation as a global brand leader in luxury hospitality. As part
of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work
you do and who you work with. - In joining The Ritz-Carlton, you
join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
Keywords: Marriott International, Inc, Santa Barbara , Front Desk Agent, Sales , Santa Barbara, California
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