Senior Customer service Rep needed ASAP Salary up to $55K!

Location: Los Angeles
Posted on: November 18, 2024

Job Description:

Our Client is a leading manufacturer and marketer of footwear throughout the US and Canada. They are currently seeking a high level customer service representative who has experience providing support for national retail customers in the footwear or apparel industry.

Essential Responsibilities and Job Functions:

? Placing orders with agents and follow-up on orders.

? Daily email and phone correspondence with national customers and agents overseas.

? Accurately maintain all order information.

? Coordinating final samples approval between designers, management and production facility.

? Editing orders received for pricing and nomenclature.

? Informing customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

? Maintaining organized files of orders received, following up on orders to ensure delivery by specified dates.

? Specifying if special labeling is required for shipment and in some instances supplies to the shipping department.

? Receiving and checking customer complaints.

? Answering questions from customers or individuals on how a product operates or directs them to the person that is able to assist them.

? Additionally, you shall be responsible for such other duties and assignments which the Company deems appropriate.

Knowledge, Skills and Abilities

? Self-motivated with ability to work independently and prioritize

? Must have a sense of urgency

? Excellent phone manner and written communication skills

? Strong organizational skills, ability to effectively manage multiple responsibilities and respond well under pressure and/or deadlines.

? Computer proficiency in the Microsoft Office Suite and EDI

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Santa Barbara , Senior Customer service Rep needed ASAP Salary up to $55K!, Sales , Los Angeles, California